Ottowo 06

As each item is individually made and inherently unique, returns, exchanges, and cancellations are not available for any order once the purchase has been completed.

Shipping Method

Orders are shipped via Israel Post Standard Mail for packages up to 20g, suitable for jewelry items.

Processing Time

All pieces are made and prepared by hand. Please allow 3–5 business days for order processing before shipment.

Estimated Delivery Time

• Israel Post Standard Mail: 3–14 business days(Delivery times may vary depending on postal service delays or regional factors.)

Shipping Fee

A flat-rate shipping fee applies to all orders under 20g. The fee is calculated at checkout.

Lost or Delayed Packages

Once a package has been handed to Israel Post, delivery is no longer under our control. We are not responsible for delays caused by the postal service, incorrect shipping information, or unclaimed mail. If a package is lost, please contact us and we will do our best to assist.

Incorrect Address

Customers are responsible for providing accurate shipping details.Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.